Shipping policy

1. Coverage We ship throughout Mexico, the United States, and Canada.

2. Prices and Transit Times

  • Standard (3-5 business days): $100 MXN.

  • Express (1-2 business days): $200 MXN.

  • International (North America / 3 to 5 business days): $36 USD.

  • Please contact us for international shipping outside of North America.

(Delivery times depend on the shipping method selected at checkout and are independent of our internal processing times).

3. Order Processing

  • Purchases made before 12:00 PM (Central Standard Time) are processed and shipped on the same business day.

  • Purchases made after this time, on weekends (including long weekends), or official holidays (Mexico and/or the United States), will be processed on the following business day.

  • Processing time begins upon payment verification and approval.

4. Address Responsibility (Before Shipping) If during the preparation of your order we detect missing essential shipping information or a lack of service coverage in your area, we will contact you via email. If we do not receive a response with the correct information within 7 calendar days, the order will be canceled and refunded.

5. Failed Deliveries and Returns to Warehouse (After Shipping) Once the package has been handed over to the courier, it is the customer's sole responsibility to ensure that the provided address is correct and that someone is available at the location to receive it.

If the courier is unable to deliver the package due to the recipient's absence or errors in the address provided by the customer, the package will be returned to our warehouse. In such cases, the following conditions strictly apply:

  • No Refunds: No monetary refunds or order cancellations will be issued.

  • Reshipping Cost: To dispatch the order again, the customer must fully cover the cost of a new shipping label.

  • Claim Period: Upon return to the warehouse, we will notify the customer. A maximum period of 15 calendar days will be granted to request a reshipment and cover the cost of the new shipping label.

  • Merchandise Abandonment: If the customer does not respond or refuses to pay for the reshipment within the stipulated timeframe, the merchandise will be considered abandoned. The customer will forfeit the right to any claim, exchange, or compensation, releasing Juggernaut Sportswear from all liability.

6. Duties, Taxes, and Customs (International Shipping) For shipments outside of Mexico, the customer is solely responsible for covering any tariffs, import taxes, or customs fees required by the destination country upon delivery. Juggernaut Sportswear does not collect these taxes at checkout and has no control over them. If the customer rejects the package to avoid paying customs duties, it will be abandoned or returned, and no refund or order cancellation will be issued.

7. Incidents, Theft, and Courier Damages

  • Delays and Force Majeure: Juggernaut Sportswear is not responsible for operational delays on the part of the courier, nor for delays caused by force majeure events (natural disasters, extreme weather, strikes, health contingencies, or customs blockades).

  • Confirmed Loss: In the event of a loss in transit, the corresponding claim process will be initiated (which may take a maximum of 10 business days or as determined by the logistics provider). Once the courier officially confirms the loss, the customer will be offered a replacement of the items or a full refund (at the brand's discretion).

  • Packages Marked as "Delivered" (Theft at Destination): If the tracking number indicates that the package was "Delivered" to the correct address, Juggernaut Sportswear is released from all liability. We do not issue refunds or replacements for stolen, lost, or misplaced packages after the carrier has registered a successful delivery. It is the customer's responsibility to provide a secure location to receive their merchandise.

  • Merchandise Damaged in Transit: If you receive a package with obvious signs of damage, tampering, or prior opening, it is mandatory to take clear photographs of the packaging before opening it and report the situation to our email within no more than 48 hours after delivery. Without this photographic evidence within the stipulated timeframe, we will not be able to proceed with any claim or offer replacements.

For further information or assistance, please send an email to: contact@jgntsw.com